Refund & Return Policy
At PURE QA, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a hassle-free return and refund process.
Returns
- You may return items within 30 days of receiving your order .
- Items must be unused, in original packaging, and with all tags attached.
- Certain items, such as personal care products, perishable goods, or custom-made items, may not be eligible for return.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 24 hours.
- Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
- If your order is canceled before shipping, you will receive a full refund within 24 hours.
Return Process
- Contact our support team with your order number and reason for return.
- We will provide you with return instructions and, if applicable, a return shipping label.
- Send back the item as per the instructions.
- Once received, your refund will be processed within 24 hours.
Exchanges
- If you received a defective or incorrect item, please contact us immediately for a replacement.
For any questions, feel free to reach out to our support team.
PURE QA – Quality You Can Trust!